ACN Mobile Wi-Fi User Manual

1 | P a g e ACN View iPad Edition End User Manual

10 | P a g e 3.3. Placing a Call Using the Dialpad From the iPad Contact list Search for the contact and

11 | P a g e The “network quality issues” Message This message appears if there is network congestion or a poor quality Wi-Fi signal. Try moving c

12 | P a g e When ACN View is in the Background Tap to answer Or tap Close to decline the call The call may start immediately or you may

13 | P a g e 3.5. Handling One Established Call Call in Foreground Call in Background (minimized) Hold or releas

14 | P a g e 3.6. Placing a second ACN View Call Only when you are already on one ACN View incoming1 call, you can place a second ACN View call us

15 | P a g e When the call connects, the first call is put on hold and moves to the back. You are now speaking to the second person. To switch to

16 | P a g e 3.7. Handling Two Established Calls Two Established Calls in Foreground Two Established Calls in Background (Minimized)

17 | P a g e 3.8. Conference Call When you have two ACN View calls established (as mentioned, only when the first call is an incoming one), you ca

18 | P a g e 3.9. Call History Tap the History icon at the bottom of the screen. Tap to filter as desi

19 | P a g e 3.10. Handling Video Calls Two Established Calls in Background (Minimized) Tap Video AC

2 | P a g e Contents 1. About ACN View iPad Edition ...

20 | P a g e Adding Video during an Audio Call When you place a call using Dialpad, ACN View makes an audio call. You can add video to the audio ca

21 | P a g e 4. Presence and Instant Messaging With Presence and Instant Messaging, you can share your online status (presence) and exchange instant

22 | P a g e 5.2 Receiving an IM A pop-up comes up when you receive an IM or SMS. Tap the pop-up to start chatting. When ACN View is in the backgro

23 | P a g e 4.1. Viewing Others’ Status (Adding a Buddy) To view someone’s online status, you need to add this person as a buddy. A buddy must h

24 | P a g e Presence Status Meaning Available People can call you and send you an IM. If no custom status note is specified, ACN View automatic

25 | P a g e To change these fields on an existing account, you must first unregister the account or turn Enabled off for the account. Field Descri

26 | P a g e 6.2 Preferences Field Description Use When Available Appears only on iPhone. • ON: When a Wi-Fi connection is not avail

27 | P a g e Calls • OFF: If using TCP or TLS for transport. This setting lets you receive calls when ACN View is running in background and your tra

28 | P a g e • Higher (CIF): Common Intermediate Format uses 352 horizontal pixels and 288 vertical lines. • Extra High Decode (CIF): Choose this se

29 | P a g e Field Description Verify TLS Cert Applies only if you use TLS as the transport. • On (default): ACN View attempts to verify the cert

3 | P a g e About ACN View iPad Edition ACN View iPadEdition is a VoIP-based phone for the Apple iPad™ mobile digital device, and iPod touch™ mobil

30 | P a g e 6.5 About View ACN View installed application version information.

31 | P a g e 6. Support & Troubleshooting 6.1. Using ACN View Diagnostics If you have a problem with ACN View, customer support may ask you

32 | P a g e 7. Glossary ACN View call A call made using the ACN View screen. Compare to “native call”. DTMF Dual-tone multi frequency. DTMF is th

33 | P a g e call. Not all supported devices support 3G;

4 | P a g e 1. Configuring ACN View 2.1 Getting Ready 1. Once you have installed the ACN View iPad Edition, make sure you have set up Wi-Fi and m

5 | P a g e 2.2 Working with contacts ACN View uses contacts saved on your device. ACN View’s contacts are continually synchronized with your nati

6 | P a g e 2. Logging into ACN View To use ACN View as a phone, you need to enter your 8 digit User ID provided in the ACN View welcome email an

7 | P a g e 3. Making Phone Calls 3.1. Starting and Quitting ACN View Start ACN View. After a few seconds, the message “Phone Ready” appears. AC

8 | P a g e 3.2. Using the ACN View Interface The Main Screen The Toolbar Tap the Contacts tab at the bottom of the screen.

9 | P a g e The Settings Screen Close Settings and return to the main screen Tap an item. The screen opens on the right