ACN IRIS 3000 User Manual

Welcome to the ACN First Aid tool. Please remember that all the documents (including Quick Installation guide and Manuals) are available on myacn.eu

1 •Make sure your Iris 3000 is powered on and correctly connected to your network 2 •Please press Menu->Settings->System Settings->Factory Re

1 •Make sure your Iris 5000 is powered on and correctly connected to your network 2 •Please press Menu->Settings->Admin Settings and press OK 3

1 •Make sure your Iris X is powered on and correctly connected to your network 2 •Please press Menu->System Settings->Maintenance->Reboot 3 •

1 •Make sure your Phone Adaptor is powered on and correctly connected to your network 2 •Press **** to activate the ATA IVR Menu (you will hear "

1 • Make sure your Phone Adaptor is powered on and correctly connected to your network 2 • Locate the needle-sized hole on the back panel between the

No Incoming/Outgoing Calls Please confirm the ACN device that you are using: Iris Videophone Phone Adaptor Start Again

1 • Make sure your ACN Videophone is registered as per information from the Quick Installation Guide. If it’s not registered, please click here 2 • If

1 • Make sure your ACN Phone Adaptor is registered as per information from the Quick Installation Guide. If it’s not registered, please click here 2 •

END Converter Instructions Start Again •If you suspect that the problem may lie with the fact that the telephone is not fully compatible with our devi

1 • When using the ACN Videophone, please confirm that the handset is connected to the proper port and the Volume is set to sufficient level 2 • Bef

Registration Issues Please confirm the ACN device that you are using: Iris X Videophone Iris 5000 Videophone Iris 3000 Videophone Grandstream HT 701

Before escalating, please also prepare the following information: - Account number and/or telephone number - MAC Address (can be found on the stic

1 • If your device is not powering up, please confirm that there is electricity in the socket by connecting a different device and if applicable, plea

Factory Reset Please confirm the ACN device that you are using: Iris X Videophone Iris 5000 Videophone Iris 3000 Videophone Grandstream HT 701 phone

IRIS X registration Issues 1 •Please make sure that the ethernet cable is connected to the NETWORK port on the back of your ACN IRIS X Videophone and

IRIS 5000 registration Issues 1 •Please make sure that the ethernet cable is connected to the WAN (blue) port on the back of your ACN IRIS 5000 Video

IRIS 3000 registration Issues 1 •Please make sure that the ethernet cable is connected to the WAN (blue) port on the back of your ACN IRIS 3000 Video

Grandstream HT 701 phone adaptor registration Issue 1 •Please make sure that the ethernet cable is connected to the ETHERNET port on the back of your

Linksys SPA 2102 phone adaptor registration issues 1 •Please make sure that the ethernet cable is connected to the Network port on the back of your Li

Please prepare the following information: - Account number and/or telephone number - MAC Address (can be found on the sticker at the bottom of the

Thank you for using the ACN troubleshoot tool! If you have further queries, please don’t hesitate to contact our dedicated Customer Services departm